Due to our commitment to quality and the nature of our products, we are unable to accept returns.

Complaints for warranty replacement must be filed within 1 year of the date of your purchase.

A $50 dangerous goods fee is added to each dangerous goods shipment in addition to the carrier shipping fee.

Our price list indicates which items are Select Agents and Toxins. Learn more about the Federal Select Agent Program. The Federal Select Agent Program is jointly regulated by the Centers for Disease Control and Prevention/Division of Select Agents and Toxins (CDC DSAT) and the Animal and Plant Health Inspection Services/Agriculture Select Agent Services (APHIS AgSAS). Although excluded amounts can be purchased outside of this program, certain purchases require the user to register with the Federal Select Agent Program and to obtain permission for each shipment.

A majority of List Labs products ship via FedEx both domestically and internationally. Select Agents & Toxins/Dangerous Goods are shipped via UPS domestically and via World Courier internationally.

If payment will be by credit card or payment in advance you do not have to complete the credit section.

Yes, if you’re interested in becoming a customer, please make your product selection and add to the shopping cart, then fill out the New Customer Application form at Checkout as New Customer. We will review your application within 2 to 7 days. If approved, we will email you the customer ID number and process your order.

If your institution would prefer that you not work with lyophilized toxins, we can reconstitute certain products for you. A nominal fee will apply, if your purchase is just a single vial. After reconstitution, the item ships on Blue Ice, and this increases transportation and box fees.

We offer three different formulations. Product #179A/B is provided frozen in a glycerol formulation. This product is already in solution and adds the convenience of being readily available for each use. However, shipping on blue ice is required, and it is not available internationally. Product #180 is provided lyophilized in sodium phosphate buffer. It is stable when shipped at ambient temperature and suitable for most applications. Product #181 is provided lyophilized without a buffer, which allows you reconstitute the pertussis toxin in the buffer of your choice.

We provide same day shipping for most orders received before noon Pacific Standard Time. Orders arriving after noon ship the following business day.

Products requiring cold packaging ship Monday, Tuesday or Wednesday only due to the temperature requirements for liquids. They must be shipped via standard overnight or priority overnight.

For room temperature domestic shipments you may choose Standard Overnight (delivery to most locations by end of the next business day), Priority Overnight (delivery to most locations by 10:30 a.m. the next morning), or Economy Service which is a two day delivery.

Packages going to international destinations are shipped Federal Express International Priority. Some exceptions apply.

We prepay shipping fees and add the freight charges to your invoice, unless you provide your carrier’s account number when placing your order.

If you will be at your place of business on Saturday, arrangements can be made for a delivery on a Saturday. Please contact our customer service department about special needs like this.

Yes, however some products have additional requirements for international shipments.

Products shipped on Blue Ice or Dry Ice require a written statement from customers stating they agree to receive the products in the condition that they arrive. A simple line on a purchase order with the statement, “I agree to receive products shipped on ice in the condition they arrive.” will suffice.

Select Agents & Toxins can only be carried internationally via World Courier.